To authorise an additional person to access your account, you will need to confirm this in writing to us via email. Once we have this written consent, the named person will be able to act on your account, however, they will not be able to authorise any additional persons.
The authorisation will allow the authorised person full access to your account and all information relating to your account including making payments, setting up payment plans, cancelling or changing payment plans, querying the account status, buy keys, get gate codes etc. This is recommended if your property is managed by a letting agent or third person that may need to facilitate such actions.