There are numerous ways that you can contact RMG Scotland

Set up an account and access the RMG Living Customer Portal. Your online account enables you to check your statements and make payments, sign up to the RMG Paperless Service, download your site documents as well as reporting repairs required onsite.

Sign up to our customer portal and click here.

Alternatively you can talk to one of our team via Online Chat by clicking the ‘Chat with RMG’ at the top of this page, fill in our quick and easy Online Enquiry form via the green icon also at the top of the page or email them at

Prefer to call? You can contact our Customer Services Team on 0345 002 4499

Alternatively you can write to us at:

Residential Management Group Scotland,
RMG House
Essex Road
EN11 0DR

Solicitor Enquiries Department

If you are selling or buying a property we manage, then your Solicitor can issue contact our Solicitors Enquiries Department via email at

New Business Queries

For all New Business enquiries in Scotland, please call Melissa Neilson on 07970 639 768 or email

Written Statement of Services

In accordance with the Property Factors (Scotland) Act 2011, we have prepared a written statement of services, setting out what clients can expect to receive from RMG Scotland. You can also access our complaints procedure and debt recovery process via the links provided below. To read our full Written Statement of Services click here. To review our Complaints Procedure please click here.

Corporate Social Responsibility

The RMG Gender Pay Gap Report identifies the data for the period 2019 to 2020 and sets out the company commitment to tackling its pay gap. With the commitment of the board of Directors It is intended that the business will use the data to establish how it will tackle the differences and close the gap. To view our information please click below:

RMG_Gender_Pay_Gap Report 27.03.2020

Whilst we all have an environmental impact in the way that we live and work, RMG is taking positive steps to reduce its own footprint with several new initiatives aimed at cutting energy as well as its carbon emissions.

As part of the Energy Saving Opportunity Scheme (ESOS), RMG has reviewed its energy consumption and is now looking at reduction measures that, as well as providing internal efficiencies, will reduce its energy usage and encourage green practices amongst its staff and suppliers.

Supporting this is a Greenhouse Gas Assessment, which looks at the annual emissions emitted by RMG, taking into account business travel as well as energy consumption.  This benchmarking process will assist in identifying areas to focus on carbon reduction measures whilst supporting RMG on a path of sustainable growth.

You can find out more about the charities RMG supports by clicking the links below:

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